Get in touch
Ice Time is built and supported by one person, so every message comes straight to us. Email is the fastest — and only — way to reach support:
What to include
The more of this you can share, the faster we can sort it out:
- What you were trying to do, and what happened instead;
- The steps to make it happen again, if you know them;
- A screenshot or screen recording, if it's something you can see;
- Your iPhone model and iOS version (Settings → General → About);
- The email address on your Ice Time account, if the issue is account-related.
Please don't send us your password. We'll never ask for it, and we can't do anything with it — sign-in is handled by our authentication provider, and we never see your password.
What we can help with
Something's broken
Crashes, stats that don't add up, a skate that won't save, or a screen behaving strangely. Send us the details above and we'll dig in. If you can reproduce it reliably, that's the single most useful thing you can tell us.
A rink is missing or wrong
Rinks come from live map search, so occasionally one is missing, misnamed, or in the wrong spot. You can submit it yourself with Suggest a rink in the Rinks tab — that's the quickest route. If a rink is wrong in a way you can't fix there, email us the rink name and city.
Friends and invites
If an invite link or QR code isn't connecting you, check that both people are on the latest version of the app, then try generating a fresh invite. If it still won't redeem, email us and mention both accounts' email addresses.
Feature requests
We keep a running list and genuinely read every suggestion. If there's a stat you want tracked or a workflow that feels clumsy, tell us — that feedback shapes what gets built next.
Account & data
Editing your profile
Your name, photo, position, jersey number and shooting hand can all be changed in the app from the Account page.
Deleting your account
You can delete your account and its data yourself, in the app, from the Account page. If you can't get into your account to do that, email us from the address linked to it and we'll take care of it.
Your privacy
Ice Time has no ads, no third-party analytics, and never sells your data; location is only ever read while the app is open. The full details are in our Privacy Policy, and the rules for using the app are in our Terms of Service.
Before you email
A few things solve most problems on the spot:
- Update the app — the fix may already be out.
- Check your connection — Ice Time syncs your skates to the cloud, so a dropped connection can make things look out of date.
- Rink not detected? Make sure location access is allowed in Settings → Ice Time → Location. Ice Time only uses it while you're in the app.
- Voice search not working? Check microphone and speech recognition permissions in Settings → Ice Time. You can always type instead.
Contact
Aly Haji
Email: icetimestatsapp@gmail.com